Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If, for any reason, you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items sold by IFiDEA within 30 days from the receipt of your shipment for a prompt refund or replacement. Policy details are subject to change without notice.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Since IFiDEA deals with popular collectibles, some merchandise may sell out. If so, we might not be able to send a replacement and will give you a refund instead.
Blind Boxes and Mystery Items
Blind boxes, mystery bags, and other randomized items are sold on the understanding that the specific character, colorway, or variant you receive is decided at random. That randomness is the product.
Blind boxes and other randomized items are final sale. They cannot be returned or exchanged because you changed your mind, received a duplicate, did not get the character you were hoping for, or did not pull the secret / chase figure. This applies whether or not the box has been opened, and regardless of how many you buy — including a single box.
The value of a randomized item depends on it never having been sorted. Once a box leaves us, we cannot verify whether it has been weighed, shaken, scanned, or otherwise identified, which means it can no longer be honestly sold as a random item. For the same reason, full cases, complete sets, and multi-packs are also final sale.
What we do cover: if a blind box arrives damaged in transit, or the item inside is defective, missing, or does not match what the packaging states, email [email protected] within 7 days of delivery with photos of the item and the packaging, and we will make it right.
For items that are not already final sale, purchases in bulk — defined as three or more units of the same item, or any product sold as a full case, complete set, or multi-pack — are also not eligible for returns.
Items must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts, and with a printout of your order confirmation email, or your RMA number written clearly on the outside of the parcel.
Authorization of a return will be at the discretion of IFiDEA. In the case of orders of three or more of one item or low-priced items, other options may be pursued. Photo or video documentation may be required.
Your form of payment will be credited for the price of the items plus applicable tax. This credit will not include any original shipping and processing charges unless the products are damaged when you receive them. Your credit will appear after IFiDEA receives and processes your returned item, as long as the item meets all criteria stated in this return policy. Credit card companies vary on the time it takes for credit to appear in their customers’ records. Please allow one to two billing cycles for any refund to appear on your statement. Full return instructions are sent by email together with your RMA number.
Condition of Returned Items
Some items — larger pieces, higher-value statues, and bulk orders — are shipped with an IFiDEA QC seal on the packaging. Where a seal is present, the item must come back with that seal intact. Items returned with a broken, missing, or altered seal cannot be refunded, because we can no longer confirm that what came back is what we sent.
IFiDEA reserves the right to limit or refuse returns, and to decline future orders, where return activity is inconsistent with normal use. We apply this rarely and only where the pattern is clear.
IFiDEA’s 30-day return policy does not apply to orders shipped to any agent or forwarder on your behalf. The client is responsible for any loss or damages after an order is delivered to the original address.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To start a return, email [email protected] with your order number and the items you would like to return. We will reply with a Return Merchandise Authorization (RMA) number and the return address, usually within two business days. Please do not ship anything back before you have an RMA number — parcels that arrive without one cannot be matched to an order.
Need help?
Contact us at [email protected] for questions related to refunds and returns.